Delete your Alecsgroup account
Alecsgroup, operated by Alecsgroup Inc. This page explains how to request permanent deletion of your account and data, what is deleted, what is retained, and how long it takes.
(a) In the app / on the web
Sign in, then go to Settings → Account → “Delete my account”. The request is recorded immediately.
(b) By email
Send a request from your registered email address to support@alecsgroup.com with the subject “Account deletion request”. We verify ownership and complete the deletion.
- Profile and account details (name, email, phone, date of birth)
- Authentication data and MFA factors
- Uploaded documents and files
- AI / Avani conversation history and transcripts
- Support tickets
- Notification and push subscriptions
- SMS consent preferences
- Marketplace contact requests
- Saved payment method references (we never store full card numbers)
- Role profiles (lawyer / notary / bailiff / associate) where applicable
We keep only the records we are legally required to keep: billing/tax and transaction records, and consent/audit logs.
These records are retained only for the period required by applicable law, then securely deleted or anonymised. Retained records are not used for any other purpose.
The request is actioned immediately — your account is deactivated as soon as it is recorded. Complete erasure across all our systems and backups happens within 90 days, consistent with our Terms: “Data is erased within 90 days except where retention is required by law.”
Deleting your account cancels any active subscription. Deletion is permanent and cannot be undone.
Questions about this process: support@alecsgroup.com