Refund & Chargeback Policy

You may request a full refund of your first subscription payment within 7 calendar days of that payment, provided you have not used a paid consultation, document signature, or other one-off deliverable during that period.

Renewal payments are not refundable, but you can cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period and you are not charged again.

Credit-token packs are refundable within 7 days of purchase only if no token from that pack has been consumed. Partially used packs are refunded pro rata for the unused tokens, at our discretion.

Independent legal professionals set and own their fees. Alecsgroup does not provide legal services and cannot unilaterally refund a professional's fee. Where a consultation was paid through the Platform and did not take place, we will mediate and, if the professional confirms non-delivery, refund the amount collected.

• Services already delivered (completed consultations, filed documents, executed e-signatures).
• Third-party government, registry, or regulator fees that we have already paid on your behalf.
• Payment-processor, Mobile Money, banking, or currency-conversion charges.
• Accounts terminated for breach of the Terms of Service or fraudulent activity.

Email support@alecsgroup.com from the address on your account with your transaction reference, the amount, and a short description. We acknowledge within 2 business days and decide within 10 business days. Approved refunds are returned to the original payment method (card, MTN MoMo, Orange Money, Wave, Airtel) and typically settle within 5–10 business days, depending on the provider.

Please contact us before opening a chargeback with your bank or Mobile Money operator — most issues are resolved faster directly. When a dispute is opened, we have a limited window (typically 7 to 20 calendar days, set by the provider) to respond with evidence.

Evidence we submit may include: the signed Terms and refund-policy acceptance record, transaction logs (timestamp, amount, currency, provider reference, IP and device fingerprint), delivery confirmation (login and usage records, document downloads, consultation attendance, e-signature audit trail), and our support correspondence with you.

Abusive or fraudulent chargebacks may result in account suspension and recovery of the disputed amount plus provider fees.